App Support
Trouble with the app, your account, or a subscription? Email us with a short description of the issue and the device you're using.
hello@mysoftly.ai →General & Press
Partnership ideas, press inquiries, or feedback about My Softly? We read everything and aim to reply quickly.
hello@mysoftly.ai →Response time
We aim to respond to all support requests within 1–2 business days. To help us help you faster, please include your device model, iOS version, and a description of what happened.
To delete your account and associated data, you can do so directly in the app under Settings → Delete Account, or email us at hello@mysoftly.ai and we'll take care of it.
Frequently asked questions
What is My Softly?
My Softly is an AI companion app for iPhone. You create a companion with its own name and personality, then talk by text or voice about anything. It remembers what matters to you over time and reaches out to check in, designed for companionship and emotional support, for adults 18 and over.
How much does it cost?
My Softly is a subscription app. You'll always see the current price and terms in the app before you subscribe, and subscriptions are billed through your Apple Account and renew automatically until you cancel.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → [your name] → Subscriptions, select My Softly, and you can change or cancel anytime. Cancelling stops the next renewal; you keep access until the end of the current billing period.
How do I delete my account and data?
You can delete your account and all associated data directly in the app under Settings → Delete Account, or email hello@mysoftly.ai and we'll take care of it for you.
Is my data private?
Your conversations are yours. We collect only what's needed to run the app and never sell the content of your conversations. See our Privacy Policy for the full detail on what we collect and why.
Is My Softly a substitute for therapy or professional help?
No. My Softly is a companion, not a medical or mental-health service, and it's always clearly an AI. If you're in crisis or thinking about self-harm, please contact your local emergency number (911 in the US) or call or text the 988 Suicide & Crisis Lifeline. See our safety page for more.
Which devices are supported?
My Softly is available now on the App Store for iPhone. A web version is coming next, with Android to follow. Sign in is handled securely with Apple or Google.
Company Details
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801
United States