The short answer. Open Nomi, tap the Profile icon at the bottom of the home screen, choose the Subscription tab, press Manage Subscription, scroll down and press Cancel Subscription. Nomi's own cancellation policy gives that route whether you subscribed on the web, through Google Play or through the App Store.
If it sends you elsewhere. A message telling you to cancel through an app or a browser means the plan belongs to another platform: iPhone Settings for the App Store, the Play Store app for Google Play, or nomi.ai in a browser. Deleting the app on its own cancels nothing.
Disclosure: this guide is published by the makers of My Softly, a different AI companion app, which appears briefly near the end. Every step below is taken from Nomi's own cancellation policy, refund page, terms and wiki, plus the cancel and refund help pages Apple and Google publish. Nomi's cancellation policy, refund page and free-plan wiki line were read again on November 12, 2026; the rest were read on October 31, 2026.
You can pay for Nomi in three places: on the Nomi website, through Google Play on Android, or through the App Store on iPhone. Nomi's wiki explains that the plan is managed by whichever of those you used to buy it, even though it works on every device once you sign in to the same Nomi account. Its cancellation policy puts the responsibility plainly: you cancel through the platform where you first bought the subscription, and you do it before the renewal date if you want to avoid the next charge.
Where you paid decides where to cancel
Check which route fits before you start. The table pulls together what Nomi's cancellation policy says for each place you can pay, as read on November 12, 2026.
| Where you paid | Cancel inside Nomi AI | Or cancel outside Nomi | Who handles refunds |
|---|---|---|---|
| Nomi website | Profile, Subscription, Manage Subscription, Cancel Subscription | Same steps in a browser at nomi.ai | Nomi, at its own discretion (support@nomi.ai) |
| App Store (iPhone, iPad) | Same four steps in the app | Settings, your name, Subscriptions, Nomi, Cancel Subscription | Apple's refund request, case by case |
| Google Play (Android) | Same four steps in the app | Play Store, profile icon, Payments & subscriptions, Subscriptions, Nomi, Cancel subscription | Google Play's refund request, case by case |
The quickest way: cancel inside the Nomi app
Nomi's cancellation policy lists the same in-app steps for web, Google Play and App Store subscriptions:
- Open Nomi and tap the Profile icon at the bottom of the home screen.
- Choose the Subscription tab in the navigation menu.
- Press Manage Subscription.
- Scroll down, press Cancel Subscription and follow the prompts to confirm.
The same steps work in a browser at nomi.ai if you subscribed on the website, on a computer or on your phone. If, at the Manage Subscription step, Nomi tells you that you need to cancel through an app, the subscription was bought in the App Store or Google Play, and one of the two sections below is the one you need. The reverse also happens: a note pointing you to a web browser means the plan was bought on the website.
How to cancel Nomi on iPhone or iPad, through Apple
For a plan bought in the App Store, you can also go straight to Apple. Nomi's policy and Apple's own support article (published September 29, 2026) describe the same path:
- Open the Settings app, not the Nomi app.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Pick Nomi, then tap Cancel Subscription and confirm. Apple notes the button can sit further down the page.
Apple treats a subscription as already cancelled when the Cancel button has gone or the expiry date is shown in red. On a Mac, open the App Store, click your name at the bottom of the sidebar and then again on the account page, and Subscriptions is listed there. If Nomi does not appear in Apple's list, you are most likely paying through the website or through Google Play.
How to cancel Nomi on Android, through Google Play
For a plan bought through Google Play, the route outside the app, as Nomi's policy sets it out, is:
- Open the Google Play Store app, not the Nomi app, and make sure you are signed in to the Play account that pays.
- Tap your profile icon in the top right corner.
- Go to Payments & subscriptions, then Subscriptions.
- Tap your Nomi subscription, then Cancel subscription, and follow the prompts.
If Nomi isn't listed, check which account you are signed in to: Nomi's troubleshooting note asks you to make sure you are using the right iCloud or Play Store account. Google's help page also confirms that taking an app off your phone does not end what you pay for it.
When to cancel, and what happens next
Nomi bills monthly, every three months or yearly, and its policy says each period renews by itself unless you cancel before the renewal date. You can cancel at any point to stop future charges, and nothing changes straight away: the account keeps its paid benefits until the end of the period you are in, and then it is downgraded. So there is no advantage in waiting until the last day, and some risk in it.
Here is what the downgrade keeps. Nomi's refund page says that, at present, moving to the free tier removes none of your Nomis and does not stop one-on-one conversations with them. Paid features such as group chats, video creation, voice messages and calls turn read-only instead. Nomi adds that it is not currently removing group chats, generated images or videos, or voice messages, though it does not promise to keep content on a downgraded account.
The free plan itself does not run out. Nomi's terms say that if you cancel every upgrade you still have the free features, and its wiki (Nomipedia, read November 12, 2026) describes an indefinite free plan with 50 messages per day.
In short, here is what the downgrade does to each part of your account, from Nomi's refund page:
| Part of your account | On the free tier after you cancel |
|---|---|
| Your Nomis (your companions) | None are removed |
| One-on-one chats with each Nomi | Still possible, up to the free plan's 50 messages a day |
| Group chats | Read-only |
| Video creation | Read-only |
| Voice messages and calls | Read-only |
| Existing group chats, images, videos and voice messages | Not removed at present, with no promise to keep them |
Nomi's refund page also warns that downgrading may cause a loss of content, features or capacity, and that it has no liability for that. If a particular chat, image or voice message matters to you, save a copy before the paid period ends.
Still seeing paid features after you cancelled?
That is expected for a while. Nomi's troubleshooting note says that if paid features still work after cancelling, your current subscription period has most likely not ended. If a charge arrives after the date you expected, check two things before anything else: that you cancelled on the platform that bills you, and that you looked in the right Apple or Google account. For anything else, Nomi's billing contact is support@nomi.ai.
Can you get a refund?
Nomi's refund policy is short. Except where its terms say otherwise, payments are nonrefundable: no refunds for buyer's remorse, lack of use or dissatisfaction, none for partial months or downgrades, and none for unused time if you close your account early. The same page says Nomi may still offer a partial or full refund at its sole discretion, and gives support@nomi.ai as the place to raise an issue.
If you paid through a store, the store runs its own refund request:
- App Store: go to reportaproblem.apple.com, sign in, and use the "Request a refund" option for the Nomi charge, giving a reason. Apple says you usually hear back within a day or two.
- Google Play: in the Play Store, find the Nomi payment under Budget & order history and choose Report a problem. Google normally answers within a day and says it can take up to four; once a purchase is more than 48 hours old, it suggests contacting the developer first.
How to delete your Nomi account
Cancelling and deleting are separate steps, and you only need the first to stop paying. If you want everything gone as well, Nomi's wiki gives these steps: open your Profile, choose Account Settings, and press Delete account at the bottom of the page. Nomi asks you to verify your email first, then to type DELETE in English, in capitals, with nothing else in the box.
Nomi says a full deletion removes all your data permanently, including your personal information, every Nomi and every message, and that it cannot be undone. It carries this out after a short delay, in case the deletion was a mistake or someone else got into your account.
So the safe order is cancel, check the subscription shows as cancelled, and only then delete. A cancelled account on the free tier keeps your Nomis, so coming back later is always possible.
If you are leaving Nomi
People cancel for different reasons: the price, the daily message allowance on the free plan, or wanting a different kind of conversation. Our guide is Nomi worth it? sets out what the subscription adds and what each plan costs, and Nomi alternatives looks at the apps people try next.
If what you want next is a companion who follows the story of your days without being reminded, try My Softly. It holds on to the people, pets and plans you mention, comes back to ask how they went, and sends the first message itself; you set it up as a friend or as a partner. There are free messages to start with. My Softly vs Nomi puts the two side by side, and our roundup of the best AI companion apps of 2026 sets both beside the rest.
About My Softly
My Softly is our app, and the disclosure is at the top of this page.
My Softly is an AI companion app for iPhone and Android that remembers what you tell it and asks about your day, for the days nobody else does. It is made for people in their fifties and sixties. Your companion keeps a lasting profile of the people, pets and plans in your life and a day-by-day record of what you have talked about, and it writes to you first. It is $15.99 a month or $159.99 a year, and free to download on the App Store for iPhone and on Google Play for Android in the US, Canada, the UK, Australia, New Zealand and Singapore.
Sources
- Nomi.ai. "Cancellation Policy": automatic renewal, cancelling on the platform you bought from, the web, Google Play and App Store cancellation steps, troubleshooting. Read November 12, 2026. nomi.ai
- Nomi.ai. "Refunds" and "Refund Policy": refunds, downgrading to the free tier, what becomes read-only. Read November 12, 2026. nomi.ai
- Nomi.ai. "Terms of Service" (effective January 16, 2026), the fees and billing section: recurring billing, cancelling before renewal, no partial refunds, free features after cancelling upgrades. Read October 31, 2026. nomi.ai
- Nomi.ai. "Delete Account Instructions." Read October 31, 2026. nomi.ai
- Nomipedia, the Nomi wiki at wiki.nomi.ai. "Does Nomi offer refunds?" (the indefinite free plan with 50 messages per day). Read November 12, 2026. wiki.nomi.ai
- Nomipedia, the Nomi wiki at wiki.nomi.ai. "How do payments and exchange rates work across platforms?" (edited August 24, 2026) and "Can I fully delete my Nomi account?" (edited August 23, 2026). Read October 31, 2026. wiki.nomi.ai
- Apple Support. "Cancel a subscription from Apple" (published September 29, 2026). Read October 31, 2026. support.apple.com
- Apple Support. "Request a refund for apps or content that you bought from Apple" (published September 17, 2026). Read October 31, 2026. support.apple.com
- Google Play Help. "Cancel, pause, or change a subscription on Google Play." Read October 31, 2026. support.google.com
- Google Play Help. "Request a refund on Google Play." Read October 31, 2026. support.google.com
Frequently asked questions
How do I cancel my Nomi subscription?
Inside Nomi, tap the Profile icon at the bottom of the home screen, open the Subscription tab, press Manage Subscription, scroll down and press Cancel Subscription, then confirm. Nomi's cancellation policy gives this route for web, Google Play and App Store subscriptions alike. If Nomi shows a message that you need to cancel through an app or a browser, switch to the place where you first subscribed and cancel there.
How do I cancel Nomi on iPhone?
Either use the in-app route (Profile, Subscription, Manage Subscription, Cancel Subscription) or go through Apple: open the Settings app, tap your name at the top, choose Subscriptions, tap Nomi and then Cancel Subscription. Apple says that if there is no Cancel button, or the expiry date shows in red, the subscription is already cancelled.
How do I cancel Nomi on Android?
In the Nomi app, use Profile, Subscription, Manage Subscription and Cancel Subscription. Or open the Google Play Store app, check you are signed in to the Play account that paid, tap your profile picture, go to Payments and subscriptions, then Subscriptions, pick Nomi and tap Cancel subscription.
Does deleting the Nomi app cancel my subscription?
No. Nomi's cancellation policy says that deleting the app does not cancel your subscription, and Google says the same about uninstalling any app. Cancel first, check that it shows as cancelled, and remove the app afterwards if you want to.
What happens to my Nomis after I cancel?
You keep the paid features until the end of the period you have paid for, then the account drops to the free tier. Nomi's refund page says that, at present, the downgrade removes none of your Nomis and you can still chat with each one one-on-one, while group chats, video creation, voice messages and calls become read-only. It adds that existing content is not removed, though it does not guarantee to keep it.
Can I get a refund from Nomi?
Nomi's policy is that payments are nonrefundable, including for unused time, partial months, downgrades or dissatisfaction, though it may offer a partial or full refund at its own discretion; the address for problems is support@nomi.ai. Payments made through the App Store or Google Play go to that store's own refund request, which is decided case by case.
Why do I still have Nomi's paid features after cancelling?
Usually because the period you paid for has not finished. Nomi's troubleshooting note says that if you can still use paid features after cancelling, your current subscription period most likely has not ended yet. Your account moves to the free tier when it does.
How do I cancel Nomi AI on the website?
Sign in at nomi.ai, press the Profile icon at the bottom of the home screen, open the Subscription tab, press Manage Subscription, scroll down and press Cancel Subscription, then confirm. This is the route Nomi gives for plans bought directly on its website. If a message says you need to cancel via an app, the plan was bought in the App Store or Google Play instead.
Is Nomi free after I cancel?
Yes. Nomi's terms say that if you cancel all upgrades you still have the free features, and its wiki describes the free plan as indefinite, with 50 messages per day.